A few years back, McCollum – a military veteran – began her job as a senior consultant in the advisory services practice at EY in New York City. She was hired without any prior experience on a similar profile. Moreover, there was no correlation between her role in military intelligence and her job at EY. Instead, she was making use of a lot of other things she learned in the military including writing, giving presentations, and problem-solving.

“My job is so unpredictable. Being a consultant, there’s no playbook. The clients have different needs every week. Adaptability is huge,” she says. “The military was very much like that—you never knew what to expect. Things would change on [a] dime. So learning to have that flexibility, to react to change, and to quickly come up with a plan is a valuable skill here.”

This is just an example of how veterans use their military learnings in their corporate jobs. There’s a lot more that veterans bring to the table when they join a corporate setup. Every year approximately 200,000 men and women leave U.S. military service and return to life as civilians. This means every year a new wave of veterans enter into the marketplace looking for employers like you who can tap on their military learned skills and provide them new means of living.

Based on our veteran hiring experience we bring you six veteran hiring practices that will help you approach these veterans with the right psyche and skill.

1. Commit to Veteran Hiring
2. Build Civilian Transition Training Programs
3. Create a Dedicated Veteran Hiring Page
4. Utilize Social Media to Expand Reach
5. Provide Hiring Opportunities to Military Spouses
6. Communicate Clearly and Empathetically

1.  Commit to Veteran Hiring

If you are hiring veterans for the sake of meeting your workplace diversity goals then you are starting off on the wrong foot. You must be committed to veteran hiring to holistically help veterans transition into the corporate space. For that, firstly be clear about why hiring veterans is important and what value they bring to your organization – leadership, skill, discipline, management, and more.

Secondly, strategize the job roles that could utilize the military experience and look for veterans accordingly. However, at the same time, ensure that no biases hinder your decision-making process. Veterans will not come with the same skills that your industry, job, or company demands. But with the right training, guidance, and skills, they can be as valuable as any other professional in your field.

Read More: 5 Skills Veterans Bring to the Workplace

2.  Build Civilian Transition Training Programs

For veterans, transitioning from military to civilian life is not easy. Their methods and discipline of doing everyday tasks differ from that of civilians. This is why you must give veterans appropriate time and training to understand non-military norms and changes so that when they start working with other civilian teammates, there are no conflicts or issues.

To do so, build programs that present the realities of transitioning to civilian life and offer resources that provide required emotional, employment, and financial support.  These programs help veterans and their families smoothly transition into civilian life without alienation.

There are civilian transition programs already in place such as Transition Assistance Program (TAP), that work to provide information and training to ensure service members transitioning from active-duty are prepared for their next step in life – whether pursuing additional education, finding a job in the public or private sector, or starting their own business. You can partner with these programs and get your veteran hires enrolled for civilian training.

3. Create a Dedicate Veteran Hiring Career Page/Site

Build a dedicated landing page to showcase your complete veteran hiring program. A separate page demonstrates your commitment to veteran hiring and gives special attention to veterans’ concerns. Also, it gives you a platform to directly talk to veterans and address their concerns.

Besides, you can use this page to show what benefits, facilities, and training you provide to veterans. Further, you can present stories of already employed veterans in your organization to build trust. Listening to stories from people similar to them would give veterans the required confidence and boost.

Organizations like IBM, Accenture, and Google are already following this practice to give due attention to veterans and veteran hiring programs.

4. Utilize Social Media Platforms to Widen Reach

This is no news that social media’s reach is unmatched. The same holds true in the case of veteran hiring as well. While hiring veterans, you can use social media as a key hiring tool to connect with veterans. Run social media job ads, show job posting in veteran hiring groups, or share the job posts in a network, there are plenty of ways through which you can multiply your veteran outreach.

Also, you can use social media to help your veteran hires connect with other veteran hires. This network-building instills confidence in veterans and helps you understand and address veteran challenges.

5.  Provide Hiring Opportunities to Military Spouses

It’s an overlooked talent pool that repeatedly gets neglected by the organizations. According to a study by the U.S. Chamber of Commerce Foundation, the unemployment rate for military spouses has hovered around 20 to 25 percent over the last decade.

Military spouses put a lot on the line when they are relocating with their husbands/wives. Prominent among all is their opportunity to work. Therefore, it’s a good practice to provide military spouses with a fair opportunity for the job.

By offering jobs to military veterans as well as their spouses you increase the chances of hiring and retaining quality veteran employees for a long time. Also, it shows your seriousness and wholesome attitude towards veteran hire which gives you an edge over other veteran hiring organizations. You can partner with the Military Spouse Employment Partnership Program by the U.S Department of Defense, to connect with similar organizations and military spouses in search of work.

6.  Communicate Clearly and Empathically

This is crucial in veteran hiring. As veterans are new to the civilian lifestyle, you must ensure to not make any assumptions while evaluating their fitness for the job. Be clear with job descriptions, responsibilities, questions, and your concerns. At the same time, infuse empathy in your communication. There may be occasions when few civilian jargon may confuse military veterans during the communication. Therefore to be as clear as possible to avoid any communication loopholes.

Also, since veterans are new to the civilian setup, you must give the benefit of doubt to their resumes building, communication, or other professional skills that can be taught. Also, do not be blunt and quick with your judgment. Be empathetic while interviewing, judging, or evaluating them.